Privacy Policy

1. Who we are

This Privacy Policy applies to the INPROX Exam mobile application, package name exam.inprox.in, and the related online examination services (together, the “Service”).

The Service is operated by Nextbiz School of Commerce and Management Private Limited, operating under the name INPROX (“INPROX”, “we”, “us” or “our”).

2. Scope

This policy explains what information we collect, why we use it, when it may be disclosed, how long it is retained, and the choices available to students and other users. It applies when you use the INPROX Exam app or access examination content delivered through the app.

3. Information we collect

Account and identity information

• Student name, student or admission identifier, registered mobile number, email address, course, batch and institution details.
• Authentication information such as OTP verification status, login timestamps, session tokens and account status. We do not ask you to disclose an OTP to our staff.

Examination and academic information

• Assigned examinations, exam schedules, instructions and eligibility information.
• Answers, submissions, start and completion times, scores, results, attempt status and related examination records.

Device, notification and technical information

• App version, device type, operating system, IP address, browser or WebView information, language, network status and diagnostic or error information.
• Firebase Cloud Messaging registration tokens and notification-delivery information used to send exam assignments, reminders and service notices.
• Session and device identifiers, activity timestamps and security events used to protect accounts, enforce login rules and maintain examination integrity.

Cookies and local storage

The app’s online examination interface may use cookies, secure session storage or similar technologies to keep you signed in, remember necessary preferences, maintain examination progress and protect the Service.

4. How we collect information

We receive information directly from you when you sign in or complete an examination; from INPROX’s authorised academic and administrative systems; automatically from the app, device and servers when the Service is used; and from service providers that support authentication, hosting and notifications.

5. How we use information

We use information only as reasonably necessary to:

• verify registered students and provide access to assigned examinations;
• deliver questions, record answers, submit attempts and provide authorised results;
• send examination assignments, reminders and important service notifications;
• administer courses, batches, schedules and academic records;
• prevent unauthorised access, multiple-login misuse, cheating, fraud and other security incidents;
• maintain, troubleshoot and improve the reliability of the Service;
• respond to support requests and communicate about the Service; and
• meet applicable legal, regulatory and institutional requirements.

6. When information may be shared

We may disclose limited information only where necessary to:

• Authorised INPROX personnel: administrators, academic staff, faculty and support personnel who need the information for examination or student administration.
• Authorised institutions: a student’s college, training centre or academic partner where it is responsible for, or legitimately involved in, the relevant examination.
• Service providers: hosting and database providers, OTP/SMS providers, security and technical-support providers, and Google Firebase services used for notifications and app infrastructure. These providers may process information only to perform services for us and are subject to their own privacy and security obligations.
• Legal and safety purposes: competent authorities or other parties when required by law, legal process, or to protect users, INPROX, the integrity of examinations, or the public.
• Business changes: a successor organisation in connection with a merger, restructuring or transfer, subject to appropriate confidentiality and data-protection safeguards.

7. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure or destruction. Information transmitted between the app and our online services is protected using HTTPS encryption. Access to administrative systems is restricted according to role and operational need.

No electronic system is completely secure. Users should protect their devices, avoid sharing login credentials or OTPs, and notify us promptly about suspected unauthorised access.

8. Data retention

We retain personal and examination information for as long as necessary to provide the Service, maintain academic and examination records, resolve disputes, enforce agreements, protect security and satisfy applicable legal or institutional requirements. Technical logs and notification data are retained only for as long as reasonably necessary for security, troubleshooting and service operation.

When information is no longer required, we take reasonable steps to delete, anonymise or securely archive it, subject to any lawful retention obligation.

9. Your choices and data-deletion requests

You may ask to access, correct or delete personal information associated with the INPROX Exam Service. To make a request, email info@inprox.in with the subject “INPROX Exam Data Request” and include your name, registered mobile number and student ID. Do not include your OTP or password.

We may verify your identity before acting on a request. Deleting information may remove access to the Service. Certain examination, academic, transaction, security or compliance records may be retained where required or permitted by law or legitimate institutional requirements. Where deletion is not possible, we will explain the applicable reason.

You may disable app notifications through your device settings. Essential examination information may still be available inside the Service.

10. Students under 18

The Service may be used by registered students under 18 where access is provided or authorised through INPROX or an associated institution. We limit collection to information reasonably needed to administer accounts and examinations. A parent or guardian may contact us regarding a minor student’s information. The Service is not intended for children under 13 unless access has been specifically arranged with appropriate institutional and parent or guardian involvement.

11. Third-party services and links

The Service may rely on or link to third-party services. Their handling of information is governed by their own terms and privacy policies. INPROX is not responsible for unrelated third-party websites or services that are not operated on our behalf.

12. International processing

Some technology service providers may process information on servers located outside your state or country. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information and applicable requirements.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to the Service, technology, law or our data practices. The revised policy will be posted on this page with an updated date. Material changes may also be communicated through the app or another appropriate channel.

14. Contact us

For privacy questions, complaints or data requests, contact: